• Quality definition and measure

Quality is Virtuos' number one commitment. In some cases, it may mean not accepting an assignment because we have not acquired the required skills.

Ensuring that our clients and each of our team members share the same understanding of all the appropriate quality criteria is a key step of our project engagement methodology.

We measure and report on these mutually agreed criteria constantly.

• QA process

Our Production Director supervises quality and delegates.

QA tests are conducted at every milestone of a project, in order to identify potential issues before we reach the deliverable stage.

Our project management tool incorporates QA reporting.

• Client feedback

We have a higher ambition than obtaining approval and payment of milestones from our clients. We want to learn how to refine our services after every project, in order to become or remain our clients' partner of choice.

Client feedback is sought informally all along the project and formally at the end of each project through a comprehensive debrief.

This debrief forms the centerpiece of our internal project postmortem.