Quality: defined and measured
Quality is Virtuos’ number one commitment. And in some cases, this may mean not accepting an assignment because we have not acquired the required skills. Ensuring that our clients and each of our team members share the same understanding of all the appropriate quality criteria is a key step of our project engagement methodology. We measure and report on these mutually agreed criteria constantly.
Our QA process
Our Production Director supervises quality and delegates to ensure that our client’s high standards are met and exceeded. QA tests are conducted at every milestone of a project, in order to identify potential issues before we reach the deliverable stage. Our project management tool incorporates this QA reporting.
Client feedback
We have a higher ambition than obtaining approval and payment of milestones from our clients. We learn how to refine our services after every project, in order to become or remain our clients’ partner of choice. Client feedback is sought informally throughout the project and formally at the end of each project through a comprehensive debrief. This debrief forms the centerpiece of our internal project postmortem.